Disaster Recovery
Disaster recovery and redundancy operation
In today's day and age, it is difficult to believe that a lot of contact centers have no back-up system or off-site disaster capability. NISH can assist you with off-site disaster recovery options through our access to advanced contact center technology and productive agents. In this option, a small amount of staff is operated at an alternate site by a NISH not-for-profit. Additional technology access is offered to your own staff in the case that your site experiences a disaster. The cost for this access is dramatically less than typical contact center offerings due to our approach.
The high level benefits of our disaster recovery and redundancy operation solution are...
- Access to modernized technology with faster acquisition turnaround times
- Design and implementation expertise
- Flexible design offerings for off-site agents and "surge" staffing for emergency "spikes"