Off-Site Operations
Off-site contact center operations
We offer high quality off-site contact center operations providing national geographic coverage, lower costs and multi-channel customer service delivery points. Our streamlined operations and processes can be offered to you using our own state-of-the art technology or the technology that you prefer.
If we use our own preferred technology solutions, we will work with a contact center hosted technology provider to provide highly sophisticated multi-channel contact handling. The system also offers quality management tools and location-independent agent access if so desired. Our agents have been benchmarked as higher in performance, productivity, and customer satisfaction. We offer off-site contact center operations as a portion of your total services to augment your staff or to run an entire customer service operation.
Off-site help desk operations
We offer off-site help desk operations at a lower cost with better service quality results, providing you with the best value help desk solution.
Tier one help desk operations can be managed utilizing state of the art technology for multi-channel handling of help desk requests. Off-site operation also allows you to access agents based on disaster recovery or access to quality workforce. An Off-site operation of tier one help desk means dramatically lower turnover rates and thereby lowers training costs. NISH also offers access to advanced knowledge management processes through our partnership with technology solution providers for managing and operating the help desk. NISH Contact Center Services also offers industry best practices operational processes, policies and procedures through our partnership with International Customer Management Institute (ICMI) and other industry experts.
The high level benefits of our off-site operations solution are:
- lower turnover rates
- lower training costs
- higher agent utilization rates
- high problem resolution rates
- better quality customer response and handling
- better quality management tools
- increased redundancy and disaster recovery handling