On-Site Staffing
On-site staffing
If your agency is plagued by typical high turnover in your contact center or help desk, you may wish to augment your staff with a group of qualified career-driven agents. NISH Contact Center Services can offer on-site staffing assistance through our access to over 2,100 NISH affiliated not-for-profits nationwide. On-site assistance typically means that NISH contact center or help desk agents are managed at your own site. They take part in training just like other agents hired through your agency or your agency contractor. However the NISH not-for-profit offers additional case management and supervision on-site to ensure the success of the disabled worker.
NISH switchboard operators manage thousands of calls per day for many Federal agency and military switchboard operations. Typically this service is performed on-site. Operators are staffed and managed by a NISH community not-for-profit. We provide switchboard operations at twenty-six Air Force Bases across the nation, twenty Department of Veteran Affairs' Medical Centers and one Federal Bureau of Investigation location.
The high level benefits of an on-site staffing option are...
- Improved job development, training and agent quality services
- Lower external turnover
- Higher agent productivity
- Better customer service experience for your clientele