NISH Teleservices Solutions Overview

Solutions Overview

We offer several solutions to assist you with delivering the best customer service experience to your customers.

We provide an entire contact center operation off site. We do this for the Internal Revenue Service and Department of State, for example.

Our workforce and management could be located at your site. We do this for the Defense Logistics Agency and Department of Health and Human Services. Or, in the case of large or more complex centers, we provide a percentage of agents either onsite (at co-contractor's site or at customer's site) or offsite (for example under the GSA USA Contact requirement).

We have highly scalable, redundant, secure and state-of-the-art VoIP Contact Center technology solutions, but we also have extensive experience in working with your technology.

Our workforce is proficient with handling Contact Center requirements on all the well known Contact Center technology solutions in the market today, including but not limited to Nortel, Avaya, and Cisco.

Our solutions are incredibly flexible and tailored to meet your needs. You can expect higher productivity levels, higher customer satisfaction rates against the best value-add pricing in the industry regardless of which solution you pick. A recent benchmark study indicates that our solutions provide a payback to you by as much as half the agent salary per year. This is due to our benchmarked performance in productivity and retention. Our agents are better suited to the nature of contact center work because they have high cognitive skills but low mobility in many cases.

Our contact centers are competitive to commercial centers because they have access to state-of-the art technology and best in class contact center processes through NISH Quality Management programs. We also have higher quality agents through focus on agent assessment and training practices, and lower agent to supervisor ratios. We provide this at competitive market rates as well.