Switchboard Services

"I get a lot of regular feedback from callers that say my operators are some of the most courteous and helpful operators serving the military." - Tim Rieman, Telephone Operations Supervisor, Good Works, Inc., Fairchild AFB, WA

We offer complete switchboard operation services. We provide all personnel, training, supervision, equipment, tools, and other items and services necessary to perform your switchboard operation requirements.

Calls are handled and processed in a courteous, informative and timely manner. Our operators provide the following call handling services:

• Call transferring
• Give basic information
• Directory assistance
• Conference call set up
• Emergency assistance

Our operators provide directory number and information assistance for our customers, and extend the call within 1 minute. We perform research to reply to any customer's information request. Our assistance includes the directory number, dialing plan access for the telephone, and/or a reference source, provided by you. We update your Telephone directory databases per request.

We provide operator assistance for conference calls. Our operators contact all conferees, notify them of the time for the conference call, and complete the call as requested.

We check emergency lines, circuits, lights, drops, internal circuits (e.g. DSN), and time hack once each day and report the results to our customers. Monthly history reporting contains as a minimum, the total number of queue calls, and total number of customer waits, for the previous month.

Our operator's skills include:

• Knowledge of placing calls
• PC keyboarding of operator console feature operations
• Utilizing telephone customer database
• Training on basic understanding of telephone networks

We put training materials together with your assistance and train our operators with regular updates to provide high quality telephone operators services.